Help Desk

Help Desk

Your Team of I.T. Pro is Standing

It never fails, technology will sometimes break and fail us, usually when we need it the most. It’s inconvenient and can be frustrating, especially when your business relies on certain technology solutions to operate.

Help Desk

Our Help Desk Teams

Our Help Desk teams are extremely knowledgeable and experienced and can provide you that peace of mind knowing we will do our best to solve the problem quickly. If something does need to be replaced, we can order the item and schedule one of our maintenance technicians to install the new item as soon as possible to ensure your business affected for long. We rate problems based on the following levels to better assist in making repairs or solving issues in a timely manner.

R

LEVEL ONE

  • Basic Triage

  • Power On

  • Password Reset

  • Installation Support

R

LEVEL TWO

  • Hardware Failure Diagnosis
  • Software Troubleshooting
  • Image Support
R

LEVEL THREE

  • Server OS Support

  • Networking Support

  • Software Configuration

Ready to Make a Change?

Let us do we what we do best, helping you make technology simple and straightforward. No matter how big or small we are here to help. IT Hardware and Services made simple.